Activity 11 need help

tivity 11
Silvana is married with a baby. She moved to Australia from Italy six years ago with her husband and her sister. She worked as a teacher until her son was born. Soon after his birth Silvana developed postnatal depression. You are her mental health worker.

Explain how you might work in collaboration with Silvana and her support network to routinely ensure that:

1
Her desires, preferences, experiences, knowledge and life skills directly influence the nature and type of services provided.
I am having trouble with the answer for this one can anyone please help